Overview of the Incident

On February 12, 2024, Murtala Muhammed International Airport (LOS) in Lagos witnessed a significant disruption when passengers expressed their dissatisfaction with Dana Air’s service in a highly visible and chaotic manner. The root of the issue was the cancellation of two flights by Dana Air, which were scheduled to depart for Port Harcourt Airport (PHC) and Sam Mbakwe International Cargo Airport (QOW) in Owerri. These flights were not only delayed from their original departure times but also from the previous day, exacerbating the passengers’ frustration.

Passenger Response and Airport Security Measures

The situation escalated when Dana Air announced further cancellations around 18:00 local time, without providing a clear plan for refunds or rebookings. This announcement was the tipping point for the passengers, who had been waiting since the previous day with promises of departure on February 12. The lack of clear communication and definitive action from Dana Air led to passengers venting their anger on airport infrastructure and Dana Air’s check-in counters. Eyewitnesses reported that some passengers began to physically disconnect Dana Air’s check-in computers, and confrontations with airline staff occurred. In response to the escalating situation, airport security intervened to regain control and ensure the safety of all involved. By 21:00 local time, the situation was under control, and passengers were able to proceed to their destinations.

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