Introduction to Ground Handling Careers
While the roles of pilots and flight attendants often capture the public’s imagination, the aviation industry offers a wide array of other vital positions that can lead to rewarding careers. Gabriele Gile, a seasoned Human Resources Business Partner at BGS, a premier ground handling service provider, sheds light on the numerous career paths within the industry, the increasing demand for skilled professionals, and debunks some common myths surrounding aviation careers.
High Demand Roles in Ground Handling
In the dynamic field of ground handling, there is a significant and growing need for passenger service agents, cargo handlers, and baggage handlers. This surge is driven by the industry’s rapid expansion, technological advancements, and an increase in both passenger traffic and cargo volumes. Gile points out that starting in these roles can often lead to substantial career progression. She shares compelling success stories, such as an employee who began as a passenger service agent and ascended to an auditor role before securing a prestigious position with an airline in Australia. Another inspiring example is that of a ramp agent who climbed the ranks to become a CEO.
Essential Personal Characteristics
According to Gile, certain personal characteristics are critical, especially for roles involving direct interaction with passengers. Emotional resilience and strong interpersonal skills are paramount as these professionals often encounter passengers under stress or in various emotional states. It is essential for these employees to manage smooth service delivery while maintaining professionalism in every situation, which requires a calm demeanor, empathy, patience, and adept problem-solving skills.
Debunking Popular Myths
One prevalent myth is that aviation is a male-dominated field, which Gile swiftly debunks. She highlights the successes of numerous women within the organization who have excelled in traditionally male-dominated roles like ramp agents. Their professionalism and competence demonstrate that aviation careers are indeed open to all, irrespective of gender. This shift is a testament to the evolving nature of the industry, which is moving away from outdated job role stereotypes.
No Experience? No Problem!
For those apprehensive about entering the aviation industry due to a lack of experience, Gile provides reassurance. She explains that many new hires at BGS start without any prior experience in ground handling. The company’s comprehensive training program is designed to equip new employees with all the necessary skills and knowledge. The program includes both theoretical and practical components, with new hires observing and learning from experienced professionals in real-time environments. This approach ensures that all employees are well-prepared to handle their responsibilities effectively. In addition, BGS actively collaborates with educational institutions and participates in various industry exhibitions to attract and develop talent.