Privacy Policy

1. Introduction

This Privacy Policy applies to Lounge and Meet & Greet services operated at Istanbul Airport and Sabiha Gökçen Airport.
The services are marketed and sold by ONKA Aviation LLC-FZ (Tax Registration No: 104829110600001, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, Dubai) and FJET Havacılık ve Turizm LTD. ŞTİ. (Tax Registration No: 3881381255, Yeşilköy Mah. Atatürk Cad. EGS Business Park No: 12 İç Kapı No: 26 Bakırköy/İstanbul) acting jointly.

Where applicable, Meet & Greet services are procured from Taya Yolcu Hizmetleri A.Ş. (Tax No: 2111071092) as a third-party provider, and their terms and conditions may apply.

2. Information We Collect

We collect personal information you provide when booking services, including:

  • Full name, contact details, and identification information

  • Flight details, travel itinerary, and service preferences

  • Payment information

  • Any special assistance requests, including accessibility needs and baggage requirements

We may also collect information automatically through cookies, analytics, and booking system integrations when you use our website.

3. How We Use Your Information

Your information is used to:

  • Process your booking and deliver the requested services

  • Communicate with you regarding your reservation

  • Coordinate with third-party service providers (including Taya Yolcu Hizmetleri A.Ş.)

  • Comply with legal obligations and security requirements at the airport

  • Improve our services and customer experience

4. Sharing Your Information

We may share your personal information with:

  • Airport authorities and security services where required by law

  • Third-party service providers engaged in delivering the booked services (e.g., Taya Yolcu Hizmetleri A.Ş. for Meet & Greet)

  • Payment processors and financial institutions to facilitate transactions

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent where processing is based on consent

  • Object to processing for certain purposes

Requests can be submitted by email to info@onkaaviation.com or by calling +971 52 469 9160.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

Operated jointly by ONKA Aviation LLC-FZ and FJET Havacılık ve Turizm LTD. ŞTİ.