Overview of the Incident
On May 20, 2024, Singapore Airlines flight SQ321 encountered severe turbulence over the Irrawaddy Basin in Myanmar, resulting in a sudden altitude drop of nearly 6,000 feet. Tragically, the incident led to the death of 73-year-old Geoff Kitchen and left multiple passengers injured, including severe injuries to Kerry Jordan, a 52-year-old dance teacher from Adelaide, Australia.
Details of Compensation Offered by Singapore Airlines
Singapore Airlines has promptly addressed the needs of those affected by the SQ321 incident by rolling out a structured compensation plan. For passengers who sustained minor injuries, the airline has offered a sum of $10,000 each. Recognizing the varying degrees of injuries, the airline has invited passengers with more severe injuries to discuss tailored compensation plans that directly address their individual circumstances.
For those facing long-term medical challenges, such as Kerry Jordan, who suffered significant spinal and brain injuries, an advance payment of US$25,000 has been offered to help with their immediate needs. This advance will subsequently be incorporated into their final compensation settlement. Additionally, all passengers aboard SQ321 are eligible for a full refund of their airfare, regardless of whether they suffered physical injuries.
The airline has also taken steps to alleviate immediate financial burdens by providing each passenger with SGD1,000 ($740) to cover immediate expenses following the emergency landing in Bangkok. Furthermore, Singapore Airlines has committed to covering all medical expenses for the injured parties and has made arrangements for family members to travel to Bangkok as needed.
Public Response and Commitment to Passenger Welfare
Following the announcement of these compensation measures on social media, Singapore Airlines received a predominantly positive response. Many have commended the airline for its swift and transparent handling of the situation. Comments on the airline’s Facebook page reflect an appreciation for the immediate and considerate actions taken, highlighting the airline’s commitment to passenger welfare and open communication.
Amidst this support, there are poignant reminders in the public’s response that while monetary compensation is crucial, it cannot fully alleviate the trauma experienced by those aboard SQ321. Nonetheless, the proactive and compassionate approach by Singapore Airlines has been noted as a strong effort towards addressing an extraordinarily difficult situation.