Introduction to New Routes and Network Adjustments
Virgin Atlantic has recently unveiled changes to its global route network, primarily influenced by ongoing technical challenges with the Rolls-Royce Trent 1000 engines, which are integral to its fleet of Boeing 787 Dreamliners. Notably, the airline has announced the addition of new flights to Cancun, Mexico, while postponing the launch of services to Accra, Ghana and the resumption of flights to Tel Aviv, Israel.
Launch of Cancun Route
Starting October 19, 2025, Virgin Atlantic will initiate a thrice-weekly service from London-Heathrow Airport (LHR) to Cancun International Airport (CUN). This service aims to cater to the winter travel demand and will be operated using the airline’s Airbus A350-1000 aircraft. These planes feature a three-class configuration—comprising 16 business class, 56 premium economy, and 325 economy seats—along with a unique ‘The Booth’ social space in the upper class.
Virgin Atlantic describes this new route as a gateway not only to Cancun’s vibrant nightlife, pristine beaches, and rich cultural sites but also to broader Central America through connections offered by SkyTeam partner Aeromexico and codeshare partner LATAM. Destinations accessible via these connections include Mexico City, Santiago, Buenos Aires, and Lima.
Accompanying the launch, Virgin Atlantic Holidays will provide comprehensive travel packages that cater to a variety of preferences, including luxury, adults-only, and family-friendly accommodations throughout Cancun and the Riviera Maya.
Impact of Dreamliner Engine Issues
The introduction of the Cancun route, however, comes at a significant cost to other planned services due to the persistent issues with the Rolls-Royce Trent 1000 engines. The delay in maintenance and the need for frequent servicing of these engines have compelled Virgin Atlantic to postpone the highly anticipated flights to Accra and Tel Aviv.
The airline’s fleet of 17 Boeing 787-9 Dreamliners, all powered by Trent 1000 engines, has faced operational disruptions, with potential groundings anticipated to affect service continuity. This has not only impacted Virgin Atlantic but also other global carriers who rely on the same engine type, leading to widespread schedule adjustments and cancellations.
In response to these challenges, Virgin Atlantic has expressed its commitment to minimizing passenger inconvenience by offering rebooking options, scheduling changes, or refunds, starting from November 11 for affected customers. Simultaneously, Rolls-Royce has reiterated that resolving the Trent 1000’s reliability issues remains a top priority, with efforts underway to expedite maintenance and reduce operational disruptions.